Terms of service

1. Seller
The website pikantista.com is operated by Pikantista S.L., Tax ID (NIF) B93881761, Calle Balleneros 10 (bajo), 20009 Donostia-San Sebastián, Spain. Phone: +34 695 766 424. Email: general@pikantista.com.

2. Scope
These terms apply to all sales made through pikantista.com to consumers and businesses. By placing an order, you accept these terms in the version valid at the time of purchase. Contracts are concluded in English, Spanish, German or French, depending on the language selected in the shop.

3. Products
We sell food products such as hot sauces, chili powders, spices and snacks. Each product page contains the mandatory information: name, ingredients, allergens, net quantity, nutrition information, storage conditions and details of the manufacturer or responsible operator. Product images are for illustration only; the information on the product label prevails.

Some of our products are extremely hot. They are not suitable for children, pregnant women or people sensitive to spicy food. Please enjoy them in moderation and follow the instructions on the packaging.

4. Prices
All prices are in euros and include applicable VAT. Shipping costs are not included and are clearly shown before you complete your order.

5. Ordering process and conclusion of contract

  1. You select products and add them to your cart.
  2. You enter your shipping details and choose a payment method.
  3. Before confirming, you can review and correct all details.
  4. By clicking "Complete order" / "Pay now", you make a binding offer to purchase.
  5. The contract is concluded when we send you the order confirmation by email.

We store your order details, and you will receive a summary by email.

6. Payment
We accept the following payment methods: PayPal, Shop Pay and [credit/debit card, if applicable]. Payment is due when the order is placed.

7. Shipping and delivery
We ship with UPS to [Spain (mainland and Balearic Islands) and the EU countries listed in the shop]. We do not ship to the Canary Islands, Ceuta or Melilla. Delivery usually takes [2–5] working days from order confirmation, unless otherwise stated on the product page. You will receive a tracking link by email.

The risk of loss or damage to the goods passes to the consumer when they, or a third party designated by them, take physical possession of the goods.

If a parcel arrives damaged, please report it to the carrier and inform us as soon as possible, ideally within 48 hours, with photos of the parcel and product. This does not limit your statutory rights.

8. Right of withdrawal
As a consumer, you have the right to withdraw from the contract within 14 calendar days. The conditions, exceptions (in particular for opened food products) and the withdrawal form can be found on our Right of Withdrawal page.

9. Statutory warranty
We are liable for any lack of conformity of the products under Spanish consumer law (Royal Legislative Decree 1/2007, TRLGDCU). If a product is defective, spoiled or not what you ordered, contact us at general@pikantista.com and we will offer you a replacement or refund. For food products, the warranty applies within the stated best-before or use-by date and provided the storage instructions have been followed.

10. Liability
We are not liable for damage resulting from improper use or consumption of the products, in particular from disregarding the heat warnings or storage instructions. This limitation does not affect liability for damage caused by defective products or the statutory rights of consumers.

11. Data protection
The processing of your personal data is governed by our Privacy Policy.

12. Customer service and complaints
For questions or complaints, contact us at general@pikantista.com or +34 695 766 424. Official complaint forms (hojas de reclamaciones) are available to consumers. Pikantista S.L. does not participate in alternative dispute resolution proceedings before a consumer arbitration body.

13. Applicable law and jurisdiction
These terms are governed by Spanish law, without prejudice to the mandatory consumer protection rules of your country of residence. If you are a consumer, the courts of your place of residence have jurisdiction for any disputes. In all other cases, the courts of Donostia-San Sebastián have jurisdiction.

Last updated: October 2026